Right to cancel: When you make a physical purchase from us from our website, you will have 14 days in which to inform us that you would like to return the product and then another 14 days to deliver the product back to us (at your cost).
During the Christmas period, any orders made between the 1st - 18th December may be returned until the 31st January 2023.
To request a return, please email us at email@example.com or by using our contact form. In your email, please include your order number (starts with FS), which product/s you'd like to return, reason for return, which product you would like in exchange or if you would like a refund. Please note that shipping cost is not included in the refund unless the Product sent is faulty or wrong.
We aim to respond to all emails within 2 working days but replies may be slower during busier periods. Once we've received your return, it may take up to 5 working days to process a refund or exchange. If you have not heard from us in this time please email customer service at firstname.lastname@example.org
We will always try and be fair and reasonable but unfortunately when products are used we cannot accept returns (unless the product in question is faulty).
There are also some products which we might sell from time-to-time which we will not accept returns for, for example if it would be unhygienic to send them to another customer.
You should read our returns policy in conjunction with the terms and conditions of purchase.
We're really sorry if you've received a faulty item, we will resolve this for you as quickly as possible. Please drop us an email on email@example.com, including your order number, a description of the fault and photos of the product.
Under certain circumstances, we do not need the faulty item to be returned. Please contact us before sending anything back.
Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at firstname.lastname@example.org