Klarna FAQ
3 payments at 0% interest with Klarna
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
Klarna is a payment service provider that offers customers flexible payment options at participating retailers.
When Klarna is available at checkout, you can select Klarna as your payment method and follow the instructions provided by Klarna.
Your payment schedule and any information relating to your Klarna agreement will be provided by Klarna. You can also manage your payments through the Klarna app.
- Add your items to your basket and proceed to checkout.
- Select Klarna as your payment method, where available.
- Follow the instructions provided by Klarna.
- Klarna will assess your eligibility and, if approved, confirm the payment option available to you.
- Your payment schedule will be provided by Klarna.
Klarna's payment options are subject to status and may not be available for every purchase.
You must meet Klarna's eligibility requirements to use Klarna. Eligibility is determined by Klarna and may depend on factors including your personal circumstances and the details of your purchase.
Being approved for Klarna on a previous purchase does not guarantee that Klarna will be available for a future purchase.
If you choose Klarna at checkout, you may be asked to provide information such as your name, address, email address, telephone number and payment details.
Please make sure that the information you provide is accurate and up to date.
Klarna will use the information you provide to assess your eligibility and provide its payment services.
Klarna may carry out checks when you apply to use its payment services. Any checks and how they may affect you will be explained by Klarna as part of its application process.
For the most up-to-date information about Klarna's eligibility and credit checks, please refer to Klarna's information provided during checkout or through the Klarna app.
Klarna's payment options are not available for every customer or every purchase.
Klarna determines which payment options are available based on its own assessment. Factors may include the purchase amount, previous payment history, the details provided during checkout and other factors determined by Klarna.
If Klarna is not offered at checkout, you can choose another available payment method.
If you use Klarna, your payment obligations are set out in your agreement with Klarna.
If a payment is due, Klarna will provide information about the payment and may contact you if a payment is unsuccessful.
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
For information about your specific payment schedule or account, please check the Klarna app or contact Klarna directly.
If your Klarna agreement allows you to make an early payment, you can do so through the Klarna app or through the payment options provided by Klarna.
Please refer to Klarna for information about your specific agreement.
If you cancel or return an order, please follow our normal returns and cancellation process.
Once we have processed the cancellation or return, we will provide the relevant information to Klarna. Klarna will then update your payment arrangement as appropriate under the terms of your agreement.
If you have already made a payment, any applicable refund will be processed in accordance with our returns and refund policy and Klarna's applicable terms.
If you make a partial return, we will process the return in accordance with our returns policy and provide the relevant information to Klarna.
Klarna will then update your payment arrangement where applicable. You can check the status of your payments through the Klarna app.
Please contact Future Self first so that we can check the status of your order.
You can also contact Klarna through the Klarna app or Klarna's customer service channels if you need assistance with your payment arrangement.
Payment information submitted through Klarna is processed by Klarna.
Future Self does not receive or store your full payment card details when you use Klarna's payment services.
You can view your Klarna purchases and payment information through the Klarna app or by accessing your Klarna account.
Your Klarna agreement and the applicable terms and conditions will be provided by Klarna.
You should read the applicable Klarna terms and conditions before using Klarna.
For questions about your order, delivery, cancellation or return, please contact Future Self.
For questions about your Klarna agreement, payment schedule, eligibility or account, please contact Klarna directly through the Klarna app or Klarna's customer service channels.
3 payments at 0% interest with Klarna
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.